How do I contact Krooz TV support?
The fastest way to reach KROOZ TV support is WhatsApp at +13476764880, staffed 24 hours a day. You can also use the live chat bubble at the bottom-left of any page, or email support@krooztviptv.us for billing and account questions. Include your username and your device so we can help in one reply.
What Krooz TV support can help with
| Topic | Best channel | Self-help first |
|---|---|---|
| Setting up a device | WhatsApp or live chat | Setup guides |
| Buffering, errors, black screen | Not working guide | |
| Orders, payment and billing | WhatsApp or email | Pricing |
| Renewing or adding screens | Plans | |
| Checking a channel before buying | Channel list | |
| Reseller enquiries | Reseller program |
Get help faster
- Message from the WhatsApp number you ordered with, so we can find your line instantly.
- Say which device and player you use.
- Name the channel and the time if a stream failed, and attach a photo of any error.
- Never post your password in a group chat or public forum.
Billing and account questions
Payments are arranged directly with our team on WhatsApp, so there is no separate billing portal to log in to. For receipts, renewals or refund requests within the 7-day window, message us or email support@krooztviptv.us. Refund conditions are set out in the terms of service.
Make sure you are talking to us
Our only support contacts are the WhatsApp number, email address and live chat listed on this page. We will never ask for your card number in chat or ask you to pay with gift cards. If someone contacts you first claiming to be Krooz TV support, check with us at our WhatsApp before doing anything.